¨        Strategic Business Planning

¨        Policy & Procedure Analysis & Development

¨        Operational Planning & Tactical Execution

¨        Vendor & Customer Relations

¨        Managing departments of 25 employees or more

¨        Effective administrative and organizational skills

 

¨        Budgeting, Forecasting & Cost Controls

¨        Multiple- Site Operating Management

¨        Training Development & Delivery

¨        Re-Engineering Business Systems & Processes

¨        Developing technical project plans and proposals

¨        Ability to manage multiple tasks simultaneously

 

SELECTED BUSINESS ACHIEVEMENTS

 

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·          Developed client relationships utilizing strong analytical, problem solving and interpersonal skills.

·          Functioned as the mediator and liaison interface between clients and distributors for multi-million dollar contracts.

·          Utilized as request-for-purchase/request-for-information resource; developed a web-based repository of corporate and product information.

·          Provided project management, team leadership, installation, setup and execution.

·          Development and delivery of computer-based-training coursework. Delivered training to clients and support personnel.

 

PROFESSIONAL EXPERIENCE

 

Jack Cooper Transport                                                                                                        11/2013 – 4/2014

·         Dispatch driver’s daily assigned loads.

·         Check in driver’s loads as they came in.

·         Dispatch the Night City Drivers.

·         Enter time and attendance for up to 150 drivers.

·         Coordinate with the Mechanic supervisors to clear trucks for service.

·         Assist Auto dealers in finding unshipped units and expediting their delivery.

·         Remove or replace units on loads with lost vehicles or that are overloaded.

·         Create shippable loads for drivers visiting from other terminals.

·         Scan vehicles for inventory purposes.

 

Apeiron Inc./General Dynamics

AAV Project Manager              1/2013 – 9/2013

·         Provided technical, administrative and operational management of assigned projects,

            including contract and subcontractor management.

·         Supervised assigned staff, including subordinate managers.

·         Developed technical project plans, proposals, reports and task order and administrative reporting.

·         Reviewed future project requirements and developed strategies for future work.

·         Performed high level technical services on assigned tasks.

·         Conducted planning and provided recommendations to management on task workload.

·         Attend customer meetings and served as primary company liaison.

·         Interacted with vendors, other agencies and staff on behalf of the company.

·         Coordinated, developed and ensured quality of deliverables and products.

·         Maintained current knowledge of relevant technology as needed and assigned.

·         Participated in special projects as needed.

    

    

Sun State Security                 7/2012 – 1/2013

Security Officer / Supervisor

·         Supervised team

·         Reported to client and discussed client needs

·         Trained new personnel

·         Monitored Security Surveillance

·         Investigated reported thefts

·         Administered first aid and prepared reports

 

 

Dunbar Armored                                                                                                                        2/2012 – 6/2012

·         Armored Truck Division

·         Responsible for the safety of the cargo and truck

·         Responsible for transport and handling of securities

 

 

AT&T (formerly SBC Communications)                                                                                                     1995 - 2011

Manager Network Services, U-verse

·         Management and leadership of a U-verse installation and maintenance crew, consisting of up to seventeen people.

·         Proficient with various technology systems, such as E-link, WFA, Force, VTS, WEBBAD, GCAS, DISC, LSBBT, Expense.Net, Microsoft Word and Microsoft Excel.

·         A key member of the executive installation and repair team, which includes overall management and responsibility for the installation and repair of high level AT&T Executive’s service.

·         Responsible for handling disciplinary actions and exercising corrective action plans with crew.

·         Conducted “ride days” with team to identify any training deficiencies and implement measures to correct them.

·         Worked cross-functionally with other departments to resolve issues.

 

Training and Development Manager, Special Services

·         Oversaw the training for technicians on installation and repair of special service services.

·         Provided field training to technicians, identifying areas for improvement and management reporting initiatives to help deliver a higher level of customer service.

·         Responsible for rolling out new training policies and procedures to all crews in the Dallas area and creating new job aids for field use.

·         Selected to be part of the initial group to participate in the online Six Sigma Training courses for Green Belt certification.

·         WFA administrator for the Dallas special services group.

·         Was a member of the PMEI management group for Dallas special services group.

·         Analyzed and prepared reports regarding outside plant problems and other issues effecting special services group.

·         Assisted in support of resolutions with chronic circuit issues.

 

 

 

Additional Positions Held: Communications Technician, Network Operations Center – AT&T, Manager, Legal Enterprises Unlimited

 

 

EDUCATION

 

ITT Technical Institute - Electronic Engineering Technology

References: Gil Fischbach- 972-904-9973

Mike Matheny- 949-355-7369

Don Moak- 4679-518-1602